{"id":19488,"date":"2022-11-07T10:16:17","date_gmt":"2022-11-07T01:16:17","guid":{"rendered":"https:\/\/cba-japan.com\/?p=19488"},"modified":"2024-09-25T23:05:04","modified_gmt":"2024-09-25T14:05:04","slug":"cccrm2022","status":"publish","type":"post","link":"https:\/\/cba-japan.com\/cccrm2022\/","title":{"rendered":"\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\/CRM \u30c7\u30e2&#038;\u30b3\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9 2022 in \u6771\u4eac\u300d\u306b\u51fa\u5c55"},"content":{"rendered":"<p class=\"p1\">2022\u5e7411\u670810\u65e5~11\u65e5\u306b\u304b\u3051\u3066\u6c60\u888b\u30b5\u30f3\u30b7\u30e3\u30a4\u30f3\u30b7\u30c6\u30a3\u30fb\u6587\u5316\u4f1a\u9928\u30d3\u30eb\u3067\u958b\u50ac\u3055\u308c\u308b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\/CRM \u30c7\u30e2&amp;\u30b3\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9\uff08CCCRM\uff092022 in \u6771\u4eac \u306b\u51fa\u5c55\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n<h2>\u25a0\u51fa\u5c55\u5185\u5bb9\u25a0<\/h2>\n<p class=\"p1\">\u5f0a\u793e\u30d6\u30fc\u30b9\u756a\u53f7\uff1a2B-26<\/p>\n<p class=\"p1\"><strong>\uff1c\u51fa\u5c55\u88fd\u54c1\u540d\uff1e<\/strong><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\">CareAR\uff08AI\/AR\u9060\u9694\u30b5\u30dd\u30fc\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\uff09<\/li>\n<li class=\"li1\">LivePerson\uff08\u30ce\u30f3\u30dc\u30a4\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\uff09<\/li>\n<li class=\"li1\">Bright Pattern\uff08\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\uff09<\/li>\n<\/ul>\n<p class=\"p1\"><strong>\uff1c\u30d6\u30fc\u30b9\u306e\u898b\u3069\u3053\u308d\uff1e<\/strong><\/p>\n<p class=\"p1\"><strong>CareAR<\/strong>\u306f\u3001AI\u3068AR\u306e\u529b\u3067\u73fe\u5834\u4f5c\u696d\u3084\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u3042\u308a\u65b9\u3092\u6839\u5e95\u304b\u3089\u5909\u3048\u308b\u3001AI\/AR\u9060\u9694\u30b5\u30dd\u30fc\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u7b49\u306e\u73fe\u5834\u4f5c\u696d\u3092\u884c\u3046\u30a8\u30f3\u30b8\u30cb\u30a2\u3084\u30b9\u30bf\u30c3\u30d5\u304c\u3001\u9060\u9694\u5730\u306b\u3044\u308b\u719f\u7df4\u6280\u8853\u8005\u3084\u5c02\u9580\u5bb6\u304b\u3089AI\u3084AR\u3067\u30c7\u30b8\u30bf\u30eb\u5316\u3055\u308c\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u901a\u3058\u3066\u30a2\u30c9\u30d0\u30a4\u30b9\u3084\u6307\u793a\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u7c73\u56fd\u30bc\u30ed\u30c3\u30af\u30b9\uff08XEROX\uff09\u793e\u304c\u65e5\u672c\u3067\u59cb\u3081\u3066\u63d0\u4f9b\u3059\u308b\u3053\u306e\u88fd\u54c1\u3092\u7d39\u4ecb\u3059\u308b\u305f\u3081\u3001CareAR\u306eCFO Sajeel Hussain \u6c0f\u304c\u6765\u65e5\u3057\u307e\u3059\u3002<\/p>\n<p class=\"p1\"><strong>Live Person<\/strong>\u306f\u3001HSBC\u793e\u3001T-Mobile\u793e\u306a\u306918,000\u4ee5\u4e0a\u306e\u4f01\u696d\u306b\u5c0e\u5165\u3055\u308c\u3066\u3044\u308b\u30ce\u30f3\u30dc\u30a4\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306b\u5bfe\u5fdc\u3057\u3001\u30ed\u30fc\u30b3\u30fc\u30c9\u3067\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u69cb\u7bc9\u304c\u53ef\u80fd\u3067\u304d\u3001\u67d4\u8edf\u306a\u9023\u643a\u6027\u3068AI\u306b\u3088\u308b\u6d88\u8cbb\u8005\u5206\u6790\u6a5f\u80fd\u304c\u512a\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p class=\"p1\"><strong>Bright Pattern<\/strong>\u306f\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5411\u3051\u306e\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u30fb\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002\u3042\u3089\u3086\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30c1\u30e3\u30cd\u30eb\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u3064\u306a\u3052\u3001\u4e00\u6b69\u5148\u306e\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\u3001\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584\u3092\u5b9f\u73fe\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u3067\u5099\u3048\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u95a2\u308f\u308b\u4eba\u3059\u3079\u3066\u306e\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p class=\"p1\">\u591a\u5f69\u306a\u30c7\u30e2\u3092\u3054\u7528\u610f\u3057\u3066\u304a\u308a\u307e\u3059\u306e\u3067\u3001\u662f\u975e\u73fe\u5730\u3067\u3054\u4f53\u9a13\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2>\u25a0\u30bb\u30df\u30ca\u30fc\u25a0<\/h2>\n<h3 class=\"p1\"><b>\u8b1b\u6f14\u756a\u53f7\uff1aG-1<\/b><\/h3>\n<p class=\"p1\">\u65e5\u6642\uff1a11\u670810\u65e5\uff08\u6728\uff0910:30\u301c11:15 \u30bb\u30df\u30ca\u30fc\u4f1a\u58342\u968eG<\/p>\n<p class=\"p1\"><strong>\uff1c\u30bb\u30df\u30ca\u30fc\u30bf\u30a4\u30c8\u30eb\uff1e<\/strong><br \/>\n\u300e\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u30d3\u30b8\u30e7\u30f3\u3067\u554f\u3044\u5408\u308f\u305b\u524d\u3092\u30c7\u30b6\u30a4\u30f3\u3059\u308b<br \/>\n\u65e5\u672c\u521d\u7d39\u4ecb\uff01\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5909\u3048\u308bXEROX\u306e\u6700\u65b0\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u6226\u7565\u300f<\/p>\n<p class=\"p1\"><strong>\uff1c\u30bb\u30df\u30ca\u30fc\u6982\u8981\uff1e<br \/>\n<\/strong>\u554f\u3044\u5408\u308f\u305b\u304c\u6765\u308b\u524d\u3092\u30c7\u30b6\u30a4\u30f3\u3059\u308b\u3053\u3068\u3067\u3001\u554f\u3044\u5408\u308f\u305b\u3092\u6e1b\u3089\u3057\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u3001XEROX\u672c\u793e\u304c\u4ed5\u639b\u3051\u308b\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u30d3\u30b8\u30e7\u30f3\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u3001CareAR\u306eCRO\u30b5\u30b8\u30fc\u30eb\u6c0f\u3092\u8fce\u3048\u3066\u65e5\u672c\u521d\u304a\u62ab\u9732\u76ee\u306e\u6a5f\u4f1a\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<h3 class=\"p1\"><b>\u8b1b\u6f14\u756a\u53f7\uff1aF-8<\/b><\/h3>\n<p class=\"p1\">\u65e5\u6642\uff1a11\u670811\u65e5\uff08\u91d1\uff0910:30\uff5e11:15 \u30bb\u30df\u30ca\u30fc\u4f1a\u58342\u968eF<\/p>\n<p class=\"p1\"><strong>\uff1c\u30bb\u30df\u30ca\u30fc\u30bf\u30a4\u30c8\u30eb\uff1e<\/strong><br \/>\n\u300e\u5207\u308c\u306a\u3044\u30c1\u30e3\u30c3\u30c8\u304c\u5909\u3048\u308b\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3000\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u304c\u3064\u304f\u308b\u9867\u5ba2\u4f53\u9a13\u300f<\/p>\n<p class=\"p1\"><strong>\uff1c\u30bb\u30df\u30ca\u30fc\u6982\u8981\uff1e<\/strong><br \/>\nweb\u30c1\u30e3\u30c3\u30c8\u306e\u4fbf\u5229\u3055\u3092\u6d3b\u304b\u3057\u3064\u3064\u3001\u6b20\u70b9\u3092\u5b8c\u74a7\u306b\u88dc\u3046\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3002<br \/>\n\u305d\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308b\u30e9\u30a4\u30d6\u30d1\u30fc\u30bd\u30f3\u306e\u30ab\u30f3\u30d0\u30bb\u30fc\u30b7\u30e7\u30ca\u30eb\u30af\u30e9\u30a6\u30c9\u306f\u3001AI\u30dc\u30c3\u30c8\u306e\u4f5c\u6210\u3001\u904b\u7528\u3092\u542b\u3081\u3001\u4eca\u6700\u3082\u9867\u5ba2\u63a5\u70b9\u306e\u53ef\u80fd\u6027\u3092\u5e83\u3052\u308b\u30c4\u30fc\u30eb\u3067\u3059\u3002<br \/>\n\u96e2\u8077\u7387\u3092\u5927\u5e45\u306b\u4e0b\u3052\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u306e\u8a73\u7d30\u3068\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u3001\u30e9\u30a4\u30d6\u30d1\u30fc\u30bd\u30f3\u30b8\u30e3\u30d1\u30f3\u306e\u8d64\u6839\u6c0f\u3092\u304a\u8fce\u3048\u3057\u3066\u8a71\u3057\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002<\/p>\n<p class=\"p1\">\u25bc\u30bb\u30df\u30ca\u30fc\u4e8b\u524d\u767b\u9332\u306f\u3053\u3061\u3089\u25bc<br \/>\n<span class=\"s2\"><a href=\"https:\/\/crm.callcenter-japan.com\/cct\/seminar\/schedule.php?utm_campaign=CCCRM2022&amp;utm_source=hs_email&amp;utm_medium=email&amp;_hsenc=p2ANqtz-_652jypsm_yVGPkLjSoc_IEnt12UsiFF9CCzmbov4-_MgNTH27C8F0_fp_j-A8Ajvwap_1\">https:\/\/crm.callcenter-japan.com\/cct\/seminar\/schedule.php<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h2>\u25a0 \u30a4\u30d9\u30f3\u30c8\u958b\u50ac\u6982\u8981 \u25a0<\/h2>\n<p class=\"p1\">\u540d\u3000\u79f0\uff1a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\/CRM \u30c7\u30e2&amp;\u30b3\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9 2021 in \u6771\u4eac\uff08\u7b2c23\u56de\uff09<br \/>\n\u65e5\u3000\u6642\uff1a2022\u5e7411\u670810\u65e5(\u6728)\u30fb11\u65e5(\u91d1)\u3000 10:00-17:30<br \/>\n\u4f1a\u3000\u5834\uff1a\u30b5\u30f3\u30b7\u30e3\u30a4\u30f3\u30b7\u30c6\u30a3\u30fb\u6587\u5316\u4f1a\u9928\uff08\u6771\u4eac\u90fd\u8c4a\u5cf6\u533a\u6771\u6c60\u888b3-1-1\uff09<br \/>\n\u4e3b\u3000\u50ac\uff1a\uff08\u682a\uff09\u30ea\u30c3\u30af\u30c6\u30ec\u30b3\u30e0 \u6708\u520a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b8\u30e3\u30d1\u30f3\u3001\u30a4\u30f3\u30d5\u30a9\u30fc\u30de \u30de\u30fc\u30b1\u30c3\u30c4 \u30b8\u30e3\u30d1\u30f3\uff08\u682a\uff09<br \/>\n\u516c\u5f0fHP\uff1a\u00a0<a href=\"https:\/\/www.callcenter-japan.com\/tokyo\/\"><span class=\"s3\">https:\/\/www.callcenter-japan.com\/tokyo\/<\/span><\/a><br \/>\n\u65b0\u578b\u30b3\u30ed\u30ca\u30a6\u30a4\u30eb\u30b9\u611f\u67d3\u75c7\u5bfe\u7b56\uff1a\u00a0<a href=\"https:\/\/www.callcenter-japan.com\/tokyo\/countermeasurescovid\/\"><span class=\"s3\">https:\/\/www.callcenter-japan.com\/tokyo\/countermeasurescovid\/<\/span><\/a><\/p>\n<p class=\"p1\"><b>\uff3b\u30a4\u30d9\u30f3\u30c8\u30d7\u30ed\u30b0\u30e9\u30e0\uff3d<\/b><br \/>\n\u5c55\u793a\u4f1a\u3001\u57fa\u8abf\u8b1b\u6f14\u3001\u7279\u5225\u8b1b\u6f14\u30015\u5e74\u5f8c\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u7814\u7a76\u4f1a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b8\u30e3\u30d1\u30f3\u7de8\u96c6\u90e8\u4f01\u753b\u300eIT\u306e\u9078\u3073\u65b9\uff06\u4f7f\u3044\u65b9\u300f<\/p>\n<p class=\"p1\">\u25bc\u6765\u5834\u4e8b\u524d\u767b\u9332\u306f\u3053\u3061\u3089\u304b\u3089\u25bc<\/p>\n<p class=\"p3\"><a href=\"https:\/\/crm.callcenter-japan.com\/cct\/form\/visitor_regist.php?_ga=2.240994948.60071081.1667782535-954537313.1667782535\">https:\/\/crm.callcenter-japan.com\/cct\/form\/visitor_regist.php?_ga=2.240994948.60071081.1667782535-954537313.1667782535<\/a><\/p>\n<p class=\"p1\">CCCRM\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5411\u4e0a\u306a\u3069\u306e\u300e\u6226\u7565\u300f\u7b56\u5b9a\u3068\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306e\u52b9\u7387\u5316\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u54c1\u8cea\u306e\u5411\u4e0a\u3068\u3044\u3063\u305f\u300e\u6226\u8853\u300f\u306e\u5b9f\u8df5\u306b\u8ca2\u732e\u3059\u308b\u3059\u3079\u3066\u306eIT\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff06\u30b5\u30fc\u30d3\u30b9\u304c\u96c6\u7d50\u3057\u305f\u30a4\u30d9\u30f3\u30c8\u3067\u3059\u3002<\/p>\n<p 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