{"id":18944,"date":"2022-02-14T18:47:26","date_gmt":"2022-02-14T09:47:26","guid":{"rendered":"https:\/\/cba-japan.com\/?p=18944"},"modified":"2024-09-25T23:18:08","modified_gmt":"2024-09-25T14:18:08","slug":"liveperson-cba-partnership","status":"publish","type":"post","link":"https:\/\/cba-japan.com\/liveperson-cba-partnership\/","title":{"rendered":"\u30e9\u30a4\u30d6\u30d1\u30fc\u30bd\u30f3\u3068CBA\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u6c42\u3081\u308b\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30c1\u30e3\u30cd\u30eb\u3067\u4f01\u696d\u306e\u8fc5\u901f\u306a\u4e8b\u696d\u62e1\u5927\u3092\u652f\u63f4\u3059\u308b\u63d0\u643a\u3092\u767a\u8868"},"content":{"rendered":"\n
\u30e9\u30a4\u30d6\u30d1\u30fc\u30bd\u30f3\u793e\uff08<\/span>LivePerson, Inc.\uff09\uff08<\/span>https:\/\/www.liveperson.com\/<\/span><\/a>\uff09\uff08Nasdaq: LPSN\uff09\u3068<\/span>\u3001\u682a\u5f0f\u4f1a\u793e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30d3\u30b8\u30cd\u30b9\u30a2\u30f4\u30a7\u30cb\u30e5\u30fc<\/span>\uff08CBA\uff09\uff08<\/span>https:\/\/cba-japan.com\/<\/span><\/a>)\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u9023\u643a\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u81ea\u793e\u306e\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u3001SMS\u3001LINE\u3001Facebook\u3001Instagram Messenger\u3001Apple Messages for Business\u3001Google Business Messaging\u3001WeChat\u3001WhatsApp\u3068\u3044\u3063\u305f\u65e5\u5e38\u7684\u306b\u5229\u7528\u3055\u308c\u308b\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30c1\u30e3\u30cd\u30eb\u3092AI\u3084\u81ea\u52d5\u5316\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u3072\u3068\u308a\u3072\u3068\u308a\u306b\u5408\u308f\u305b\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/span> <\/span><\/p>\n\n\n\n \u4eca\u56de\u306e\u63d0\u643a\u306f\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u306b\u304a\u3051\u308b\u30e9\u30a4\u30d6\u30d1\u30fc\u30bd\u30f3\u306e\u6226\u7565\u7684\u306a\u8ca9\u58f2\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3068\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a<\/span>CBA\u306e\u30a8\u30f3\u30b8\u30cb\u30a2\u306f\u30dc\u30c3\u30c8\u306e\u69cb\u7bc9\u3084\u5206\u6790\u3001\u4f1a\u8a71\u578b\u30b3\u30de\u30fc\u30b9\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306a\u3069\u3001Conversational AI\u306e\u5168\u6a5f\u80fd\u3092\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002CBA\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306b\u304a\u3051\u308b\u9577\u5e74\u306e\u77e5\u8b58\u3084\u7d4c\u9a13\u3092\u3082\u3064\u30a8\u30f3\u30b8\u30cb\u30a2\u3092\u4e16\u754c\u5404\u56fd\u306b\u64c1\u3057\u3066\u304a\u308a\u3001\u4eca\u56de\u306e\u63d0\u643a\u306b\u3088\u308a\u3001\u4e16\u754c\u4e2d\u306e\u3042\u3089\u3086\u308b\u6642\u9593\u5e2f\u3092\u30ab\u30d0\u30fc\u3059\u308b\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u3092\u30e9\u30a4\u30d6\u30d1\u30fc\u30bd\u30f3\u306e\u9867\u5ba2\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/span> <\/span><\/p>\n\n\n\n \u30e9\u30a4\u30d6\u30d1\u30fc\u30bd\u30f3\u306e\u5275\u696d\u8005\u517c<\/span>CEO\u3067\u3042\u308bRob LoCascio<\/span>\u6c0f\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u8cfc\u8cb7\u610f\u6b32\u3092\u9ad8\u3081\u308b\u306e\u306f\u4f1a\u8a71\u3067\u3059\u3002\u6d88\u8cbb\u8005\u306e\u5b9f\u306b77\u30d1\u30fc\u30bb\u30f3\u30c8\u304c\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3068\u3044\u3046\u9078\u629e\u80a2\u304c\u3042\u308c\u3070\u3001\u305d\u308c\u3060\u3051\u8cfc\u5165\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308b\u3068\u8a00\u3063\u3066\u3044\u307e\u3059\u3002<\/span>\u5f53\u793e\u3068CBA\u304c\u5354\u529b\u3059\u308b\u3053\u3068\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u5bb6\u65cf\u3084\u53cb\u4eba\u3068\u306e\u4f1a\u8a71\u306b\u5229\u7528\u3057\u3066\u3044\u308b\u30c1\u30e3\u30cd\u30eb\u3092\u3001\u3053\u308c\u307e\u3067\u306e\u3088\u3046\u306a\u5473\u6c17\u306a\u3044\u30c1\u30e3\u30c3\u30c8\u304b\u3089\u3001\u6d88\u8cbb\u8005\u3072\u3068\u308a\u3072\u3068\u308a\u306b\u5408\u308f\u305b\u305f\u4f1a\u8a71\u3078\u3068\u9032\u5316\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002\u300d<\/span> <\/span><\/p>\n\n\n\n \u30e9\u30a4\u30d6\u30d1\u30fc\u30bd\u30f3\u306e<\/span>Conversational Cloud\u306f\u3001\u5e73\u5747\u6ce8\u6587\u984d\u3068CSAT\u30b9\u30b3\u30a2\u6700\u592720%\u5897\u3001<\/span>\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3067\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u8ca9\u58f2\u306b\u304a\u3051\u308b\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u6700\u592710\u500d\u5897\u3001\u4eba\u4ef6\u8cbb\u3084\u62c5\u5f53\u8005\u6570\u306e50%\u524a\u6e1b\u306a\u3069\u3001\u6570\u591a\u304f\u306e\u5b9f\u7e3e\u3068\u52b9\u679c\u3092\u3082\u305f\u3089\u3057\u3066\u304a\u308a\u3001\u4e16\u754c\u4e2d\u306e\u4e3b\u8981\u4f01\u696d\u3067\u9ad8\u3044\u4fe1\u983c\u3092\u7372\u5f97\u3057\u3066\u3044\u307e\u3059\u3002<\/span> <\/span><\/p>\n\n\n\n CBA\u306e\u67f4\u5c71\u6d69\u793e\u9577\u306f<\/span>\u4eca\u56de\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306b\u3064\u3044\u3066\u3001\u6b21\u306e\u3088\u3046\u306b\u30b3\u30e1\u30f3\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u300c\u4eca\u56de\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306f\u3001\u30e9\u30a4\u30d6\u30d1\u30fc\u30bd\u30f3\u306e\u9769\u65b0\u7684\u306a\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3068AI\u3092\u3001\u5f53\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u76ee\u7684\u3067\u3059\u3002\u3053\u306e\u63d0\u643a\u306b\u3088\u308a\u3001CBA Live Assist for Dynamics 365 Powered by <\/span>LivePerson<\/span>\u306f\u6a5f\u80fd\u5f37\u5316\u3055\u308c\u3001Microsoft Dynamics\u5185\u3067\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3092\u76f4\u63a5\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u5229\u7528\u958b\u59cb\u307e\u3067\u306e\u30ea\u30fc\u30c9\u30bf\u30a4\u30e0\u306f\u77ed\u7e2e\u3055\u308c\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u5229\u4fbf\u6027\u306f\u5927\u304d\u304f\u5411\u4e0a\u3057\u307e\u3059\u3002\u307e\u305a\u306f\u3001\u65e2\u306b\u3054\u5229\u7528\u3044\u305f\u3060\u3044\u3066\u3044\u308b<\/span>250\u793e\u4ee5\u4e0a\u306e\u304a\u5ba2\u69d8\u306b\u5bfe\u3057\u3066\u3001\u65e7\u6765\u578b\u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u30d9\u30fc\u30b9\u306e\u30c1\u30e3\u30c3\u30c8\u304b\u3089\u975e\u540c\u671f\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3078\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u79fb\u884c\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u3002\u300d<\/span> <\/span><\/p>\n\n\n\n \u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001<\/span>https:\/\/liveperson.cba-japan.com<\/span><\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/span> <\/span><\/p>\n\n\n\n <\/span><\/p>\n\n\n\n \u30e9\u30a4\u30d6\u30d1\u30fc\u30bd\u30f3\u306e\u63b2\u3052\u308b\u30df\u30c3\u30b7\u30e7\u30f3\u306f\uff0c\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u5bfe\u8a71\u578bAI\u306b\u3088\u308a\uff0c\u9867\u5ba2\u63a5\u70b9\u3092\u6301\u3064\u5168\u3066\u306e\u4f01\u696d\u304c\u52b9\u7387\u306e\u826f\u3044\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u304a\u3088\u3073\u3088\u308a\u826f\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u3002Orange\u3084GM Financial\u306a\u3069\u30011\u4e078000\u4ee5\u4e0a\u306e\u5927\u624b\u4f01\u696d\u304c\u3001\u30e9\u30a4\u30d6\u30d1\u30fc\u30bd\u30f3\u306e\u5bfe\u8a71\u578b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u4eba\u3068AI\u3092\u7e4b\u304e\u3001\u5bfe\u8a71\u578b\u306e\u95a2\u4fc2\u306b\u3088\u308b\u30d1\u30fc\u30bd\u30ca\u30eb\u306a\u7e4b\u304c\u308a\u3092\u9867\u5ba2\u3068\u306e\u9593\u306b\u751f\u307f\u51fa\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>\n \u3053\u308c\u307e\u3067\u306e\u4eba\u5de5\u77e5\u80fd\u30fb\u5bfe\u8a71\u578b\u30d3\u30b8\u30cd\u30b9\u63a8\u9032\u306b\u304a\u3051\u308b\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u306b\u3088\u308a\u3001\u30e9\u30a4\u30d6\u30d1\u30fc\u30bd\u30f3\u306f\u3001\u7c73\u56fd\u30d3\u30b8\u30cd\u30b9\u8a8c\u300cFAST COMPANY\u300d\u306e \u300cWorld\u2019s Most Innovative Companies\uff08\u4e16\u754c\u3067\u6700\u3082\u9769\u65b0\u7684\u306a\u4f01\u696d\uff09\u300d\u306b\u9078\u51fa\u3055\u308c\u307e\u3057\u305f\u3002\u30e9\u30a4\u30d6\u30d1\u30fc\u30bd\u30f3\uff08<\/span>NASDAQ\uff1aLPSN\uff09\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001<\/span>www.liveperson.com<\/span><\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<\/div>\n<\/div>\n\n\n\n <\/span><\/p>\n\n\n\n \u682a\u5f0f\u4f1a\u793e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30d3\u30b8\u30cd\u30b9\u30a2\u30f4\u30a7\u30cb\u30e5\u30fc\uff08<\/span>CBA\uff09\u306f\u3001\u975e\u4e0a\u5834\u306e\u7dcf\u5408\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30fb\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30bf\u30fc\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067\u3042\u308a\u3001\u5e45\u5e83\u3044\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u81ea\u52d5\u5316\u3068\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u53ef\u80fd\u306b\u3057\u3066\u3044\u308b\u3002\u540c\u793e\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u591a\u304f\u306e\u8ab2\u984c\u306b\u5bfe\u5fdc\u3059\u308b\u6700\u5148\u7aef\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3001AI\u6280<\/span>\u8853\u3001\u305d\u306e\u4ed6\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u5b9f\u88c5\u3057\u3066\u3044\u308b\u3002CBA\u306f\u3001\u5e38\u306b\u9867\u5ba2\u306e\u5f79\u306b\u7acb\u3061\u3001\u5bc4\u308a\u6dfb\u3046\u3053\u3068\u3092\u4f7f\u547d\u3068\u3057\u3001\u9867\u5ba2\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u5927\u304d\u306a\u6210\u9577\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u305f\u3081\u306e\u6280\u8853\u3068\u30d3\u30b8\u30cd\u30b9\u30e1\u30bd\u30c3\u30c9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3002CBA\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001<\/span>https:\/\/cba-japan.com\/<\/span><\/a>\u3092\u53c2\u7167\u3002<\/span> <\/span><\/p>\n\n\n\n 2006\u5e74\u4ee5\u6765\u3001\u540c\u793e\u306f35\u30ab\u56fd\u4ee5\u4e0a\u306e\u3055\u307e\u3056\u307e\u306a\u5730\u57df\u3067500\u4ee5\u4e0a\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b\u6700\u65b0\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u6280\u8853\u3092\u63d0\u4f9b\u3057\u3001\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u304d\u305f\u3002\u540c\u793e\u306f\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u3001\u30af\u30e9\u30a6\u30c9\u3001\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u5411\u3051\u306eWebRTC\u30de\u30eb\u30c1\u30e1\u30c7\u30a3\u30a2\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u307e\u3067\u542b\u3081\u305f\u5c02\u9580\u77e5\u8b58\u3068\u3001\u975e\u5e38\u306b\u9ad8\u5ea6\u306a\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30d4\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3057\u3001\u3042\u3089\u3086\u308b\u696d\u754c\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3002<\/span><\/p>\n\n\n\n\u30e9\u30a4\u30d6\u30d1\u30fc\u30bd\u30f3\u793e\uff08<\/span><\/b>LivePerson, Inc.\uff09\u306b\u3064\u3044\u3066<\/span><\/b> <\/span><\/h2>\n\n\n\n
\u682a\u5f0f\u4f1a\u793e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30d3\u30b8\u30cd\u30b9\u30a2\u30f4\u30a7\u30cb\u30e5\u30fc\u306b\u3064\u3044\u3066<\/span><\/b> <\/span><\/h2>\n\n\n\n